Now Hiring - Training Coordinator (Call Center) in Henderson, NV

Job Type : Full-time Onsite

Are you passionate about empowering individuals, fostering professional growth, and fueling organizational success through comprehensive training programs?

Are you ready to take on a pivotal role in shaping the learning journey of our exceptional team? If you're seeking an exciting opportunity to make a significant impact as a Training Coordinator, look no further! Join our dynamic organization and become a catalyst for transformation, innovation, and lifelong learning!

WHO WE ARE

ProCaps Laboratories understands that people are becoming more mindful of what they put into their bodies to sustain energy and health. Quality is a vanguard of our brand and our mission to provide ethically created and effective nutritional supplements in an environmentally responsible way.

Founded in 1979 by Andrew Lessman, ProCaps Laboratories has long been dedicated to enhancing health and well-being by providing uniquely highest dietary supplements. Located in Henderson, Nevada, near the exciting and diverse community of Las Vegas, ProCaps Laboratories is a large and rapidly growing manufacturer with approximately 350 employees that markets several hundred dietary supplement SKUs, along with an expanding line of functional foods (bars, packets, bottles, etc.)

For over 40 years, ProCaps Laboratories has led the industry in research, development, and innovation, continuously advancing product formulations based on cutting-edge nutritional science and progressing technology. This unique company remains one of the few that actually develops and manufactures each of its products in a state-of-the-art, 100% solar powered eco-friendly, award-winning facility.

WHAT YOU’LL DO

As a Training Department Coordinator, you will play a vital role in ensuring the smooth and efficient operation of our organization's training programs. Your primary responsibility will be to support the training department by coordinating various activities, managing logistics, and providing administrative assistance. You will collaborate closely with trainers, managers, and employees to ensure training initiatives are implemented effectively. Your attention to detail, organizational skills, and excellent communication abilities will contribute to the overall success of our training efforts. By coordinating schedules, tracking training progress, and maintaining training records, you will help foster a culture of continuous learning and professional development within our organization. Your dedication to promoting employee growth and improving performance will be instrumental in driving our company's success.

• The Training Coordinator at Procaps plays a critical role in supporting the training and development initiatives by overseeing project management and handling administrative tasks. This position requires excellent organizational skills, attention to detail, and the ability to manage multiple projects simultaneously.

• The Training Coordinator will collaborate with various teams to ensure the efficient delivery of training programs and assist in maintaining training documentation. This role contributes to enhancing employee knowledge, skills, and performance within the organization.

OTHER ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Coordinate and track progress on training projects, ensuring adherence to deadlines.
• Monitor projects and provide regular status updates to management.
• Identify and mitigate risks or issues that may impact project delivery.
• Coordinate logistics for training sessions, including scheduling, venue arrangement, and equipment setup.
• Prepare training materials, presentations, and handouts as required.
• Assist in maintaining training records, databases, and documentation.
• Respond to inquiries related to training programs and provide administrative support to trainers and participants.
• Assist in the implementation of learning management systems or training platforms.
• Coordinate with internal departments to ensure the availability of resources required for training delivery.
• Communicate training schedules, updates, and requirements to relevant stakeholders.
• Liaise with trainers, and participants, to ensure the smooth execution of training activities.
• Responsible for quality and continuous improvement regarding call quality/customer interaction
• Assist with generating pertinent documentation regarding performance issues and/or training requirements
• Assisting in the professional development of the Customer Care Center
• Assist with designing and implementing training programs
• Assist with / Update, maintain and track training information materials for Customer Care Center
• Assist with / Update and maintain Digital Product Book for Customer Care Center
• Assist with generating responses to customer inquiries
• Assist in support of physical training requirements (room scheduling, equipment, materials, etc.)
• Assist in the development of Company Lunch and Learn programs
• Assist monthly roundtables
• Assist with writing a monthly quizzes based on products or current topics
• Assist/Develop/Maintain Training Department board in the CCC
• Interact/Participate/Develop in training planning and initiatives
• Contribute to and support the corporation’s quality initiatives by planning, communicating and encouraging team and individual contributions toward the corporation’s quality improvement efforts
• Perform other duties and responsibilities, as assigned

WHAT YOU BRING (MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS)

• Previous experience with Project Management. Certification in Project Management a strong plus.
• Previous experience in coordinating training programs or working in a training department is highly desirable. Experience with training administration, logistics, and coordination activities is beneficial.
• Strong organizational skills to handle multiple tasks, prioritize work, and manage training schedules effectively. Attention to detail is critical for maintaining accurate training records, coordinating logistics, and ensuring smooth training operations.
• 2-3 years of call center and/or sales/customer service experience.
• Familiarity with training methodologies, adult learning principles, and instructional design concepts is valuable. Understanding training evaluation techniques and learning management systems (LMS) is advantageous.
• General knowledge of the supplement industry and FDA requirements relating to customer interaction
• Strong oral, written, and interpersonal skills and strong customer service skills
• Ability to interpret policies and procedures and communicate effectively
• Ability to make decisions and exercise good judgment in a complex and rapidly changing environment
• Ability to work in a fast-paced, team environment and retain new or evolving information and procedures
• Ability to work under stress and pressure and respond to inquiries with tact, diplomacy and patience
• Ability to exercise discretion on sensitive issues and confidential matters
• Strong computer skills to include, Microsoft word, Microsoft excel and Microsoft Access

WHAT WE OFFER

• A competitive salary
• Excellent Medical, Dental and Vision Insurance
• Health Savings Account with employer contribution
• Paid Time Off, Holiday Pay
• 401K plan with generous employer match
• 100% Company Life and Short-Term Disability Coverage
• Health & Wellness Program
• Gym Membership Reimbursement Program
• Healthy Vitamin Discount program
• Employee Referral Program
• Live and work in one of the most exciting and diverse communities in Nevada. Henderson and the various Las Vegas areas share rich culinary experiences and active environments. Minutes from the many restaurants and shopping as well as outdoor activities in the mountains, lakes, and desert, our nook in Nevada is ideal for most lifestyles. Also, there is no Nevada state income tax!
• Fantastic work environment that focuses on safety, quality, community, and amazing people. We hire top talent and celebrate the ingenuity and tenacity of our team members and leaders.

WORK ENVIRONMENT

• Duties performed in a fast-paced, positive and rewarding Customer Care Center (Inbound and Outbound) environment
• Duties are performed primarily in a smoke-free environment

PHYSICAL REQUIREMENTS

• Frequent sitting
• Able to lift up to 25 lbs.

ProCaps Laboratories is an equal opportunity employer and values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For more information please visit us at:

• [please apply online]
• The Andrew Lessman brand store on [please apply online]
• Andrew Lessman on HSN.com (Home Shopping Network)

Depending on the volume of interests and submissions, we will only be contacting applicants who meet all of the minimum requirements listed in the job description. Only those applicants who align most closely with our minimum and preferred qualifications will be contacted for an interview. ProCaps Laboratories will retain your application materials for one year and may contact you regarding future opportunities.